Customer Support Policy

We are committed to providing reliable, professional, and timely customer support. This Customer Support Policy explains how customers can contact us, the types of assistance we provide, our response timelines, and our commitment to delivering a positive shopping experience on https://styleshoot.shop.

1. Business Information

Business Name: Style Shoot

Business Type: Proprietorship

GSTIN: 24GZXPB1620M1Z3

Registered Address:

24, Bhil Sheri, Gam Vistar,
Nincha Kotda, Uncha Kotda,
Bhavnagar, Gujarat – 364130

Customer Support Email: styleshootind@outlook.com

Customer Support Phone: +91 8128902534

2. Our Commitment

Our customer support team is committed to:

Providing courteous and professional assistance.
Responding to customer inquiries promptly.
Offering clear and accurate information.
Resolving concerns fairly and transparently.
Continuously improving our customer service experience.

We strive to ensure every customer receives respectful and efficient support throughout their shopping journey.

3. Support Services

Customers may contact us regarding:

Product information
Order placement assistance
Order status updates
Shipping and delivery queries
Payment-related questions
Refund, return, and exchange requests
Cancellation or modification requests (subject to our policies)
Technical issues while using the website
General inquiries and feedback

4. Support Channels

Customers may reach us through the following official channels:

Email: styleshootind@outlook.com

Phone: +91 8128902534

We recommend using the email address associated with your order when contacting us to help us process your request more efficiently.

5. Business Hours

Our Customer Support team is available during the following hours:

Monday – Saturday

10:00 AM – 7:00 PM (IST)

Support requests received outside business hours, on Sundays, or on public holidays will be addressed during the next available business period.

6. Response Timeline

We aim to:

Acknowledge most customer inquiries within 24–48 Business Hours.
Resolve general support requests as quickly as reasonably possible.
Keep customers informed if additional time is required for complex issues involving payment providers, logistics partners, or product verification.

Response times may vary during periods of high order volume, promotional campaigns, or public holidays.

7. Information Required

To help us assist you efficiently, please include the following where applicable:

Full Name
Order Number
Registered Mobile Number
Registered Email Address
Description of your query
Relevant photographs or supporting documents (if applicable)

Incomplete information may delay the resolution process.

8. Customer Responsibilities

Customers are encouraged to:

Provide accurate and complete information.
Communicate respectfully with our support team.
Review our published store policies before submitting requests.
Respond promptly if additional information is requested.

Abusive, threatening, or inappropriate communication may result in limitations on support services where permitted by applicable law.

9. Escalation Process

If a customer believes their concern has not been satisfactorily addressed, they may request that the matter be reviewed by our management team.

Escalated matters will be reviewed based on available records, applicable store policies, and the specific circumstances of the case.

10. Service Limitations

While we strive to assist every customer, our support team cannot:

Modify completed payment transactions beyond our authorized processes.
Override published store policies.
Guarantee courier delivery timelines controlled by third-party logistics providers.
Provide legal, financial, or tax advice.