Customer satisfaction is one of our highest priorities. We are committed to addressing customer concerns in a fair, transparent, and timely manner.
This Grievance Redressal Policy explains how customers can raise complaints or concerns regarding products, orders, payments, deliveries, refunds, or any other services offered through https://styleshoot.shop.
1. Business Information
Business Name: Style Shoot
Business Type: Proprietorship
GSTIN: 24GZXPB1620M1Z3
Registered Address:
24, Bhil Sheri, Gam Vistar,
Nincha Kotda, Uncha Kotda,
Bhavnagar, Gujarat – 364130
2. Our Commitment
We are committed to:
- Resolving customer grievances fairly and professionally.
- Providing timely responses to customer concerns.
- Maintaining transparency throughout the resolution process.
- Continuously improving our products and services based on customer feedback.
3. Types of Grievances
Customers may contact us regarding issues including, but not limited to:
- Order-related concerns
- Payment-related issues
- Delivery delays
- Incorrect or damaged products
- Return or refund requests
- Exchange requests
- Product quality concerns
- Website-related issues
- Account-related queries
- General customer service concerns
4. How to Raise a Complaint
Customers may submit their grievance by contacting us using the details below:
Email: styleshootind@outlook.com
Phone: +91 8128902534
To help us resolve your concern efficiently, please include:
- Full Name
- Order Number (if applicable)
- Registered Mobile Number
- Registered Email Address
- Description of the issue
- Relevant photographs or supporting documents (if applicable)
5. Response Timeline
We aim to acknowledge customer grievances within 24–48 Business Hours of receiving them.
While many concerns are resolved sooner, complex matters that require coordination with payment providers, logistics partners, or other service providers may take additional time.
Customers will be kept informed of the status of their complaint whenever reasonably possible.
6. Investigation Process
Upon receiving a grievance, we may:
- Review the order details.
- Verify payment information.
- Examine shipping and delivery records.
- Review communication history.
- Request additional information where necessary.
- Coordinate with logistics or payment partners to investigate the matter.
7. Resolution
Depending on the nature of the complaint, we may offer an appropriate resolution, which could include:
- Clarification or explanation
- Order update
- Replacement (where eligible)
- Exchange (where eligible)
- Refund (where applicable)
- Other reasonable resolutions consistent with our published policies
All resolutions are subject to our Terms & Conditions and other applicable store policies.
8. Customer Responsibilities
To help us resolve grievances promptly, customers should:
- Provide accurate information.
- Respond to requests for additional details.
- Retain invoices and order confirmations where possible.
- Report damaged or incorrect products promptly after delivery.
False or misleading complaints may delay or prevent resolution.
9. Fair Resolution
Every grievance is reviewed individually based on the available information and applicable store policies.
Our objective is to provide a fair and transparent outcome while protecting the interests of both our customers and our business.
10. Policy Updates
Style Shoot reserves the right to amend this Grievance Redressal Policy at any time.
Any updates become effective immediately upon publication on our website.
11. Contact Information
For any grievance or complaint, please contact:
Style Shoot
Customer Support Email
Customer Support Phone
+91 8128902534
Registered Business Address
24, Bhil Sheri, Gam Vistar,
Nincha Kotda, Uncha Kotda,
Bhavnagar, Gujarat – 364130
Business Hours
Monday – Saturday
10:00 AM – 7:00 PM (IST)